You Have Questions. Here Are the Honest Answers.

We've talked to thousands of customers. These are the questions that come up every time — and we answer them straight, without the marketing fluff.

Does KneeRelief Pro actually work, or is this just another gadget?

That's the right question to ask. The short answer: infrared heat therapy and red light therapy have decades of peer-reviewed clinical research supporting their effectiveness for joint pain, inflammation, and circulation. This isn't new technology — it's what physical therapists have used in clinical settings for years. What's new is having it in a portable, affordable, at-home device.

Will it work for everyone? No. Pain is complex. But the majority of our customers report noticeable relief within the first 1-2 weeks of consistent 15-minute daily sessions. That's why we offer a 30-day money-back guarantee — so you can find out for yourself, risk-free.

I'm already taking pain medication. Can I use this?

KneeRelief Pro is a non-invasive, drug-free device. Most of our customers use it alongside their current treatment plan — many find they need less medication over time. That said, we always recommend consulting your doctor if you have a specific medical condition or are managing something serious like post-surgical recovery or severe arthritis.

How long until I feel a difference?

Most customers notice reduced stiffness and better mobility within 7-14 days of daily use. Full benefits typically develop over 4-6 weeks of consistent use. This is not a one-time fix — it works the same way physical therapy works: through repeated, targeted treatment that builds up over time.

What if it doesn't work for me?

Return it within 30 days for a full refund. No questions asked, no return shipping fees, no lengthy forms. We process refunds within 3-5 business days. We'd rather give you your money back than have a customer who isn't happy.

Is it hard to use?

It has one button. Seriously. You put it on, press the button, and 15 minutes later it shuts off automatically. The LED touchscreen shows you exactly what mode you're in. If your 75-year-old neighbor can use a smartphone, they can use KneeRelief Pro.

How long does the battery last?

The 3,000mAh battery lasts approximately 3-5 sessions per charge, depending on the heat setting. A full charge takes about 2 hours via the included USB-C cable.

Can I use it on other joints besides my knee?

Yes. Many customers use it on elbows, ankles, and wrists. The wrap-around design accommodates most joints. For hip or shoulder use, the coverage is more limited — contact us and we'll advise based on your specific situation.

Is this safe for someone with a pacemaker or metal implants?

If you have a pacemaker, implanted electrical device, or metal implants near the treatment area, please consult your physician before use. As a precaution, we do not recommend use over metal implants or for patients with active cancer in the treatment area.

How do I contact you if I have a problem?

Email us at support@enoviva.com. We respond within 24 hours, Monday through Friday. We're a real team, not a chatbot — and we actually read every message.